Your Member Services Team Can Help You

Contact Us

If you have any questions or need more information, or if you would like to become a member of THIPA, please feel free to contact one of our Member Services representatives at 1-866-568-4472, 8:30 AM to 4:30 PM, Monday through Friday.

The Member Services Representatives are experts in dealing with health insurance companies and can help you:

• Verify your insurance eligibility, co-pays and benefits
• Resolve billing issues
• Speed up the authorization process for medical treatments
• Get "same day" appointments with certain doctors
• Hear about brand new doctors, specialists and other health care providers who can help you stay healthy
• Resolve questions or complaints about a doctor or your medical care
• Answer just about any question you might have about Torrance Hospital IPA
• And much, much more…

Member Service Representatives

	Loretta 310-257-7233 loretta.morrow@tmmc.com	Manager, Member Services Blue Shield of California, Sr.
	Ana 310-257-7250 ext. 5325 ana.vasquez@tmmc.com	Health Net United Healthcare
	Nancy 310-257-7250 ext. 5322 nancy.parrilla@tmmc.com	​Anthem Blue Cross Blue Shield of California - Individuals and Families
	Karen 310-257-7250 ext. 5324 karen.tanori@tmmc.com	Aetna Humana
	Angeline 310-257-7250 ext. 5326 Angeline.thomas@tmmc.com	Cigna Citizens Choice Care 1st

Claims, Appeals or Grievances

If you have specific questions regarding claims, appeals or grievances, please contact Loretta Morrow, Member Services Manager, directly at 310-257-7233.

General Questions

If you have any general questions about Torrance Hospital IPA or this website, please contact us at thipa@tmmc.com.

Important Note

This is not a secure e-mail. Please do not use to send patient information. Contact your provider or the appropriate Torrance Hospital IPA department for patient issues.