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Language Assistance Program

Request interpreter services
If your patient needs interpreter services for any language, call Provider Services at (800) 541-6652. California health plans provide free of charge to all their members, oral interpretive services to LAP members at all medical points of contact. This does not apply to senior members.

Health Plan Oral Translation Services

Health Plans

Oral Interpretation Contact Number

Aetna

aenta health insurance

1-877-287-0117

Anthem Blue Cross

anthem health insurance

1-888-254-2721

Blue Shield of CA

blue shield health insurance

1-866-346-7198

Care 1st

care 1st medicare health insurance

1-800-544-0088

Cigna

cigna health insurance

1-800-244-6224

Health Net

healthnet health insurance

1-800-641-7761

After Hours Interpreter Assistance

(6:00 pm -8:00am)

1-800-546-4570

Humana

humana medicare health insurance

1-800-457-4708

Scan

1-800-559-3500

United Healthcare

united health care health insurance

1-800-624-8822

Tips For Working With Telephonic Interpreters

Telephonic interpreter services allow for immediate contact with a professional interpreter. Here are some strategies to optimize communication:

  • If possible, speak to the interpreter privately prior to the contact, providing relevant information regarding the member and the important information to convey.
  • Interpreters are not allowed to rephrase or clarify. Encourage the interpreter to request clarification or to redirect explanations as needed.
  • Direct the conversation to the member, not the interpreter. • Use short sentences limited to a single concept if possible. • Allow adequate time for the interpreter to convey the information in the member’s language.
  • Avoid medical jargon or technical explanations unless they are requested by the member. • Avoid interrupting the interpreter. • If the member’s non-verbal cues indicate confusion, ask the member to summarize or restate what has been communicated.

We at Torrance Health IPA sincerely hope this information is useful in your everyday encounters with Limited English Proficient members.

Join Us For Members Our Doctors Health Resources About Admin Members: 866-568-4472 (TTY Users: 711)
Administrative Offices: 310-257-7250
Mon.-Fri, 8:30 am- 5:00 pm
23326 Hawthorne Blvd., Suite 200
Torrance CA 90505
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