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THIPA Member Services

Toll-Free: 866-568-4472 (TTY/TDD: 711)

(Mon.- Fri. 8:30a.m.- 5:00p.m.)

Help is always just one call away!

Located in our THIPA Administration Offices, THIPA's Member Services Representatives are dedicated to helping members with all their customer service needs. You'll get personal attention, whether you need help finding a doctor, paying a bill, verifying eligibility or co-payment or anything else. Having a single point of contact makes navigating the healthcare system and getting to the right care faster and simpler than ever.

Picture: THIPA's Member Services Representatives. Standing from left: Jan Tipton, Nancy Parrilla, Ariana Perez. Sitting from left: Karen Tanori and Member Services Manager, Ana Vasquez.

Toll Free : 866-568-4472
TTY/TDD: 711

Monday through Friday, 8:30 a.m. - 5:00 p.m.

When you call Member Services at the toll free number above, feel free to ask for the Member Services Representative who is specialized in your health plans, listed below.

Aetna: Karen Tanori

Anthem Blue Cross: Nancy Parrilla

Blue Shield of California: Nancy Parrilla

Care1st: Jan Tipton

Cigna: Ariana Perez

Health Net: Karen Tanori

Humana: Ariana Perez

SCAN: Jan Tipton

United Healthcare: Jan Tipton

THIPA Member Services Manager: Ana Vasquez: 310 -257-7233

Questions About Your Referral Authorization

Some care and services require prior authorization. The THIPA Utilization Management Department, in working with your provider, applies the industry standard guidelines to make decisions to authorize care in accordance with your health benefits. If you have questions, call THIPA Utilization Management through Member Services Line at 866-568-4472, Monday through Friday, 8:30 a.m. - 5:00 p.m.

When to Contact Your Health Plan

  • Your address changes
  • Your phone number changes
  • You change your primary care physician
Join Us For Members Our Doctors Health Resources About Admin Members: 866-568-4472 (TTY Users: 711)
Administrative Offices: 310-257-7250
Mon.-Fri, 8:30 am- 5:00 pm
23326 Hawthorne Blvd., Suite 200
Torrance CA 90505
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