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Claims, Appeals or Grievances

You can file a Grievance and Appeal with your Health Plan by Phone, Mail, Fax and Online. Click on: "Health Plan Grievance Info" for a list of all Health Plans contracted with THIPA with instructions on how to file a Grievance and Appeal with each of them.

If you need further assistance, Call:

Toll-Free: 1 866-568-4472 | TTY/TDD: 711
Monday -Friday 8:30 a.m. - 5:00 p.m.

When you call Member services at the Toll Free number above, feel free to ask for the Member Services Representative who is specialized in your health plan, listed below:

Ana Vasquez, Member Services Manager: 310-257-7233

Aetna: Jan Tipton

Anthem Blue Cross: Nancy Parrilla

Blue Shield of CA: Nancy Parrilla

Care1st: Jan Tipton

Cigna: Ariana Perez

Health Net: Karen Tanori

Humana: Ariana Perez

SCAN: Jan Tipton

United Healthcare: Jan Tipton​

Join Us For Members Our Doctors Health Resources About Admin Members: 866-568-4472 (TTY Users: 711)
Administrative Offices: 310-257-7250
Mon.-Fri, 8:30 am- 5:00 pm
23326 Hawthorne Blvd., Suite 200
Torrance CA 90505
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